Laminate Floor Warranty

Tapestry Laminate Flooring carries the warranty issued for the listed duration above, but is subject to the following terms and conditions.

This warranty applies to the person stated as buyer on the purchase agreement and is non-transferable. This warranty only applies to first quality Tapestry brand product purchases made after the edition date of this warranty when the product is installed in an indoor, climate controlled private residence, and according to Tapestry Flooring’s written installation instructions. The instructions may be viewed at TapestryFlooring.com. Tapestry Laminate must be maintained in accordance with the provided written instructions available online. See below for light commercial limited warranty.

This warranty only applies to defects inherent to the material supplied. It includes delamination or reduced resistance of the wear layer. It does not cover wear on the edge of boards. Catching the edge of the board is not wear, in most cases the board has been chipped. Tapestry Laminate has the highest rating for abrasive wear, therefore the accelerated wear of shoes, socks, furniture leg protectors, or the possible sensitivity of a person or pet’s feet is not covered. This is not an “all inclusive” list. The lifetime locking Välinge 5G joint warranty only applies to open joints over 0.01” (0.2mm). Tapestry Flooring will repair or replace the area affected at its’ option. The lifetime stain resistance applies to normal household living conditions, it does not cover harsh chemicals introduced to the household from outside influences. The limited lifetime water/pet resistance is for 48 hours after a topical spill or accident has happened. Reoccurring areas such as pet bowls (a catch tray under bowl must be used), entrance and exit to swimming pool without drying off, entrance and exit of melting snow or rain-soaked clothing (shake off clothing outdoors before entering as repetitive melting snow or rain water will damage your floor. Always wipe up excess water or spills for safety and to keep your topical resistance warranty in place. This is not an “all inclusive” list. Unwiped or standing liquids left over 48 hours will damage your floor and void the warranty. When replacement of the flooring is made, only new planks from the current product range at the time of the complaint is upheld will be supplied. There will be no other form of compensation. Responsibility under this warranty only applies to defects that were not visible before or during the installation of the product. Use constitutes acceptance. If the product was originally professionally installed by a licensed flooring contractor, Tapestry Flooring will cover reasonable labor costs for any approved claim defective product.

This warranty does not cover damage to the finished installation caused by installation errors. Flooring planks or accessories must be carefully inspected for material defects before and during installation and examined under proper lighting conditions. Products with visible defects must not be installed under any circumstances. The distributor or retailer must be informed in writing of such defects within 30 days. After this time has elapsed, no further complaints will be accepted. Color and gloss differences resulting from material added to an existing installation at a later date and from non-warranty repairs are excluded from coverage.

To qualify for any repair of replacement, buyer will need to provide the original dated sales receipt or other documentation to demonstrate proof of purchase. Warranty is non- transferable, applies to original purchaser only.

This warranty does not apply to product that has been put to abnormal use or conditions or abused in anyway, which includes but is not limited to moisture damage from plumbing, storm, or flood; damage from smoke, fire, earthquakes or other casualty events; damage caused by negligence; improper alterations of the original manufactured product; damage from use of the flooring that is unreasonable considering the normal and expected uses of a laminated wood floor in a residential environment; damage of mechanical nature, severe impact of scratches ( caused by dragging objects, heavy furniture, rolling objects with metal wheels) or cutting; damage caused by water or moisture trapped beneath the floor due to improper subflooring or underlayment, including but not limited to damage from hydrostatic pressure ( water or moisture under the floor that is transmitted to the surface through exerted pressure) or other conditions that result in water or moisture beneath the floor; or damage caused by moisture left on the floor over 48 hours. The Limited Lifetime warranties do not apply to damage caused by events beyond everyday household spills, including but not limited to flooding, standing water, leaking pipes, mechanical failure’s or appliance leaks. The damage to the product must be visible an evident, measurement of at least ½” square inch to qualify. Normal expansion and contraction of laminate flooring is expected, it is a floating installation.

Entrance and “walk off” mats must be used to minimize and prevent sand and/or dust from damaging the flooring. Dust or sand can attribute to faint scratches in your floor as it acts like “sandpaper” when trapped between the floor and applied downward pressure caused by chairs or other items that slide. Scratching during and after the installation is not covered. Gloss reduction is not surface wear. The feet of furniture must always be covered with appropriate floor protection. Chairs, sofas, or furniture with amust be fitted with soft rubber wheels, or an adequate protective mat or castor cups must be put under this type of furniture.

This warranty does not apply to damage from exposure to extreme heat, dryness or stains as a result of chemical or industrial products (other than recommended cleaning products) The flooring may not be installed in damp or humid areas, in extremely dry areas or high temperatures (such as saunas, swimming pool areas, or unmonitored radiant heat.

Light Commercial Warranties are all 10 Years from date of purchase

Tapestry Laminate is suitable for light and moderate commercial traffic such as office spaces, or boutique retail applications. The 10 -year wear warranty is a “walk” warranty only. The finish of the floor will not wear through just like residential warranty, but heavy carts, rolling loads, metal scratches, or heavy fixtures that do not allow the floor to expand are not covered under this warranty. Stain resistance is for normal household items, applied chemical finish treatments or harsh chemicals on your Tapestry Laminate Floor will void your warranty. NEVER use Wet mops or Steam mops on your floor. See Care and Maintenance section of this Warranty. 10 Year Fade Resistance and Joint Integrity has same application and restrictions as Residential Warranty.